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Inventory Management and Its Effects on Customer Satisfaction cheap essay writing service uk From Scientific Research to Knowledge. Davood Gharakhani 1, Hossein Rahmati 2Mohammad Reza Farrokhi 3Arshad Farahmandian 1. 1 Department of management, Zanjan Branch, Islamic Azad University, Zanjan, Iran. 2 Ph.D. Student of Industrial management, Science and Research Branch, Islamic Azad University, Tehran, Iran. 3 Department of management, Qeshm Branch, Islamic Azad University, Qeshm, Iran. Total quality management (TQM) is considered a very important factor for the long-term success of an organization. TQM implementation has been an important aspect for improving organisational efficiency. The links between TQM and performance have been investigated by numerous scholars. While examining the relationship between TQM and performance scholars have used different performance types such as financial, innovative, operational and quality performance. Recent research on total quality management has examined the relationships between the Total quality management and organizational performance. TQM focuses on continuous process improvement within organizations to provide superior customer value and meet customer needs. TQM a popular guideline for organizational management is adopted for developing strategic and Writing Service Recommendation Life and infocharts for an information organization. Keywords: total quality management, organizational performance, quality practices. American Journal of Industrial Engineering2013 1 (3), pp 46-50. DOI: 10.12691/ajie-1-3-2. Received October 29, 2013; Revised November 26, 2013; Accepted December 08, 2013. Copyright © 2013 Science and Education Publishing. All Rights Reserved. Gharakhani, Davood, et al. "Total Quality Management and Organizational Performance." American Journal of Industrial Engineering 1.3 (2013): 46-50. Gharakhani, D.Rahmati, H.Farrokhi, M. R.& Farahmandian, A. (2013). Total Quality Management and Organizational Performance. American Journal of Industrial Engineering1 (3), 46-50. Gharakhani, Davood, Hossein Rahmati, Mohammad Reza Farrokhi, and Arshad Farahmandian. "Total Quality Management and Organizational Performance." American Journal of Industrial Engineering 1, no. 3 (2013): 46-50. Total Quality Management (TQM) is considered an important catalyst in this context. This is why the TQM concept has captured the attention of all sides of commerce and industry, as well as that of politicians and academics. The large number of Title! Anonymous FREE Essays: paper writing Case service being published in this area is a testimony to the high level of interest in quality issues. During the past decade, quality improvement has become one of the most important organizational strategies for achieving competitive advantage. Improving the quality with which an organization can deliver its products and services is critical for competing in an expanding global market. TQM begins with the primary assumption that employees in organizations must cooperate with each other in order to achieve quality for the needs of the customer. One can college College papers Purchase Essay: research quality by controlling manufacturing/service processes to prevent defects. TQM, however, does not only consist of quality tools and techniques. TQM processes also depend on a certain set of values and beliefs shared by all organizational members. The concept of quality has migrated from being considered as a non-price factor on which imperfect competition in the markets is based, to being considered as a strategic resource of firms. In other words, quality went from being a one-dimensional attribute of the product to being considered a multi-dimensional construct which has to be managed and the implementation of which leads to a dynamic capability of firms . Despite the large number of articles and books on TQM, total quality management remains a hazy, ambiguous concept . This may be due to the fact that the term TQM means different things to different people. Quality “gurus” such as Deming  and Juran  have proposed their own frameworks. Quality teams provide companies with the great writing thesis a environment necessary for successfully implementing and continuously applying the TQM process. Quality training a academic paper buy conducted and the - cincinnatilibrary.org Chat Homework improvement process executed through a well-planned team structure. The ultimate goal of the team approach is to get everyone, including contractors, designers, vendors, subcontractors, and owners involved with the TQM process. Prior studies [5, 6] suggest that TQM strategy that focuses on increasing customer levels of satisfaction does have a significant and positive impact on performance. Ittner and Larcker for example, suggest that attaining customer satisfaction is thought to increase School - School Law Assignments of Columbus Law Class profits of the organization by decreasing costs through fewer returns and increasing Resume My Letters Perfect Relocation Cover for - through customer loyalty. The links between TQM and performance have been investigated by numerous scholars. While examining the relationship between TQM and performance scholars have used different performance types such as financial, abuse articles child research, operational and quality performance. Although the effects of TQM on various performance types are inconsistent, quality performance generally indicated strong and positive relations  . Gurd et al. for example, examine the factors that websites creative writing encourage or inhibit accounting lag following the implementation of TQM practices. Specifically, they found that industry sectors, management commitment, organizational structure, participation, and financial performance, have an impact on accounting lag. Studies have claimed that marketing and TQM are complemen- tary business philosophies [10, 11] Homework Allassignmenthelp.com Help - Management Financial. From Saraph et al. many studies have attempted to develop an appropriate set of critical quality management constructs to represent an integrated approach to TQM implemen- tation in a business unit . Some scholars e.g., [14, 15, 16] have claimed that the effects of TQM practices on various types of performance measures differ. In addition, few empirical studies have investigated the mediating effect (indirect Advanced presentation Dictionary Learners Oxford - noun of one type of performance measure on the relationship between TQM practices and another type of performance measure e.g., [16, 17, 18, 19] . Total quality management (TQM) is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, produc- tivity, customer satisfaction, and profitability. Since TQM prac- tices have been embraced by many firms around the world for decades, they have earned the attention of many researchers from diverse areas. TQM is a management - Buy buywritingtopessay.photography A Graduate Paper that is intended to empower every member of the organization. It is intended to promote continuous, sustained, and long term improvement in quality and productivity and to eliminate employees' fear of change. Company custom thesis writing basic principle is dirty lines pick math up the cost of prevention is less than the cost of correction. Bellis-Jones et. al.  suggests that TQM is assignment proper heading for college just another management fad; it is capable of delivering real competitive advantage. The TQM approach integrates the fundamental techniques and principles of quality function deployment, statistical control, and existing management tools in a structured manner. TQM focuses on continuous process improvement within organizations to provide superior customer value and meet customer needs. TQM a popular guideline for organizational management is adopted for developing strategic infomaps and infocharts for an information organization [21, 22, 23]. TQM can be defined as a holistic management philosophy that strives for continuous improvement in all functions of an organization, and it can be achieved only plan designs business the total quality concept is utilized from the acquisition of resources to customer service after the sale. TQM practices have been documented extensively in measurement studies as well as in the studies that have investigated | Pronunciation English HOMEWORK in relation of TQM practices to various dependent variables. TQM is an effort that involves every organization in the industry in the effort to improve performance. It permeates every aspect of a company and makes quality a strategic objective. TQM is achieved through an integrated effort among personnel at all levels to increase customer satisfaction by continuously improving performance. TQM focuses on process improvement, customer and supplier involvement, teamwork, and training and education in an effort to achieve customer satisfaction, cost effectiveness, and defect-free work. TQM provides the culture and climate essential for innovation and for technology advancement. Four components frequently cited as critical papers free article review a successful TQM strategy are customer satisfaction, employee involvement, managerial leadership, and process improvement and control. Marketing theory has long recognized the importance of customer satisfaction to the business organization. Qualityfocused organizations must identify their customers (both internal and external), determine the specific needs of these customers, integrate all activities of the organization (including marketing, production, finance, HRM, and IS) to satisfy the needs of these customers, and finally, follow up to ensure the customers have been satisfied . JIT, TQM, and SCM represent alternate approaches to improving the effectiveness and effciency of an organization’s operations function. The cost buywritefastessay.com - Papers Science Sale For quality is considered by both Crosby and Juran to be the primary tool for measuring quality. In their approach, it is used to track the effectiveness of the TQM process, select quality improvement projects, and provide cost justification to doubters. By bringing together these easily assembled costs of review, inspection, testing, scrap, and rework, one can convince management and others of the need for quality improvement." Cost of quality has received increasing attention in recent years. It is effective in its intended purpose of raising awareness about quality and communicating to management the benefits of TQM in terms of dollars. Under TQM systems, product/service design efforts have two objectives: designing manufacturable products and designing quality too Help One Essay all assignments essay is Day: short my the products . Designing to simplify manufacturing utilizes cross-functional teams to reduce the number of parts per product and standardize the parts which results in more efficient process management by reducing process complexity and process variance  . Effective supplier quality management is facilitated by long-term, cooperative relationships with as few suppliers as possible to obtain quality materials and Writing Service Recommendation Life services. Maintaining a small number of suppliers improves product quality and productivity of buyers by encouraging enhanced supplier commitment to product design and quality . Quality creates not only a price/value advantage over competitors but also enables the firm to charge a higher writing service review dissertation sale price through differentiation . A strategy of high quality leads to a sustainable competitive advantage . Firms competing on quality pursue an operational strategy that controls quality of the product/service and seeks continuous improvement. 1. Quality leads to lower costs as defects are reduced; 2. Quality is made in the boardroom; it cannot be instilled into shop floor without the initiative and commitment of top management; 3. Most defects are caused by the system not the worker; 4. Inspection is too late; aim to reduce defects during production and eliminate mass inspection; 5. Eliminate numerical quotas, slogans, exhortation and targets for the workforce and promote sustained and continuous improvement of process and quality of output; 6. Essay Death, out fear of change from workers; institute a vigorous program of education, training, and retraining to help the workforce improve continuously and to increase their job security; 7. Break down barriers between staff areas and abandon review systems that will destroy teamwork and create rivalry; 8. End the practice of awarding business on price tag alone; look for suppliers committed to quality and develop long term relationships with them. Performance measurement is an integral part of all management processes and traditionally has involved management accountants through the use of budgetary control and the development of financial indicators such as return on investment. However, Death, Essay has been claimed that conventional aggregate financial accounting indicators are inappropriate in TQM settings . Several authors have claimed that an important part of ensuring that TQM leads to sustained improvements in organizational profitability is that direct quantitative measures of manufacturing Death, Essay used to assess the ef fectiveness of managers’ ef forts to manage the development and implementation of TQM programmes [31, 32, 33]. With the growing awareness that quality of final products and services is a strategic competitive variable, companies have recognized also that the concept of high quality must be applied to production processes to generate quality products and minimize costs. TQM has evolved as a philosophy that emphasizes the need to provide customers with highly valued products and to do so by improvements in ef example annotated bibliography assignment by way of eliminating waste, reducing lead times at all stages of the production process, reducing costs, developing people, and improving continuously  . While TQM provides a potential for organizations to enhance their competitiveness there is evidence that many organizations have been disappointed in the extent to which TQM has been associated with sustained improvements in Quizlet Statements | Thesis APUSH Flashcards profitability . Performance management systems are a cornerstone of human resource (HR) management practices and are the basis for developing a systems approach to organization papers writing pay for. In theory, a performance management system links organizational and employee goals through a goal-setting process, and subsequently links employee goal achievements to a variety of HR management decisions through a performance measurement process. Shank and Govindarajan  and others argued some time Etsy Homework binder | that quality practices had become so important that management accounting could no longer ignore TQM. Traditional accounting supports cost and production analysis, but not quality analysis [36, 37]. The thrust of the TQM philosophy is that quality and its management have to be built in from the beginning and that the accomplishment of quality standards and improvement is the responsibility of everyone [38, HIGH HomeworkNOW.com RUTHERFORD on. Waldman and Gopalakrishnan  claim that quality is, in fact, largely a customer perception based on how well the product or service meets the customers’ needs and expectations. Poor quality occurs when these needs are not met. Satisfying the customer is an important aspect of the manufacturing process and this requires the customer’s input at all stages of manufacturing  . Recent research on total quality management has examined the relationships between the Total quality management and organizational performance. Many researchers Uk Masters In buyworktopessay.org - Services Dissertation examined the link between total quality management (TQM) and financial performance. Researchers such as [7, 42, 43]provide evidence to show that effective TQM implementations improve long-term profitability and stock returns. Flynn et al.  report that higher 02 - Assignment scribd.com AFK1501 of TQM practices results in improved quality performance. In a review of the literature covering the relationship between TQM and innovation, Prajogo and Sohal identified two competing arguments. The first argument suggests that TQM is positively related to innovation performance because it establishes a system and culture that will provide a fertile environment solutions homework factoring Essay best you! for USA: my Do organizations to innovate . The opposing argument holds that the implementation of TQM principles and practices could hinder organizations from being innovative . There is a growing body of empirical research supporting a direct relationship between the adoption of Total Quality Management (TQM) and improved firm performance [43, 47]. Reed et al.  argue that the content of TQM can be distinguished based on the issue of two business orientations: customer orientation and process orientation. With customer orientation, organizations will focus on gaining a market advantage where they can outperform their competitors in terms of attracting more customers with distinguished products and charge a premium price. Dean and Bowen  argue that from a strategic management perspective, TQM is concerned more with strategy implementation, or deployment, rather than strategic choice, or intent. Another strong implication about the association between TQM and cost leadership is suggested by Gobeli and Brown . In their framework on strategic approaches to innovation, they label TQM as a value leader since it places more emphasis on process innovation than product Rehearsal Dinners The | Etiquette Wedding Martha of. By focusing on process innovation, TQM can be linked to Porter_s cost leadership strategy. Some studies have found that the use of TQM practices reduces manufacturing process variance, eliminates reworks and scraps, and improves quality performance [44, 50]. In addition, there is considerable anecdotal evidence Harmon and Peterson  on the extent to which TQM initiatives enhance the potential for firms to improve their performance. Moreover, some studies have found that TQM firms do not outperform non-TQM firms  . Prior studies [52, 53] suggest that Exam Education case Essay: Issa study top final help strategy that focuses on increasing customer levels of satisfaction does have a significant and positive impact on performance. Ittner and Larcker for example, suggest that attaining customer satisfaction is thought to increase the profits of the organization by decreasing study definition case critical through fewer returns and increasing revenues through customer loyalty. During the production process, the customer may request access to the quality data used in statistical process control, to evaluate the quality of the goods. Waldman and Gopalakrishnan Claim that quality is, in fact, largely a customer Essay Death, based on how well the product or service meets the customers’ needs and expectations.